VOLO takes user satisfaction very seriously. In the case of problems with your order, please contact VOLO through our live chat or file a complaint and we will assist you. In appropriate cases, if you have already been billed by VOLO, VOLO will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.
